Customer care is important to us. We always listen to any remarks or suggestions on how to improve our products.
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Understanding the theory of piano behaviour will help you using Pianoteq. You may wonder why the sound becomes this and that, why the adjustment of a certain parameter does not result in what you expected.
It is therefore of importance to read the manual and the help texts in the interface to understand your new piano, because it is an "alive" instrument which responds to how you treat it, in front of your keyboard or by adjusting parameters.
Here you can download software updates and free instruments, register new products, and update your user account.