9 avenue de l'Europe
31520 Ramonville Saint Agne, France
General conditions of sale
The conditions of sale detailed below govern the contractual relationship between the User (hereafter referred to as "you") and MODARTT (hereafter referred to as "we") and both parties accept these conditions unreservedly. These conditions of sale are the only conditions that are applicable. We maintain that, by confirming your order, you unreservedly accept our conditions of sale, having read them. These conditions of sale are important to you and MODARTT as they have been designed to protect your rights as a valued customer and to protect our rights as a business and to create an understanding between us.
2. Your order
Placing your order is done on the Internet through our site www.pianoteq.com. We will confirm that your order has been accepted by sending an e-mail to the address that you will have given us. This e-mail will contain instructions on how to download and activate your new products.
Once you have received our confirmation e-mail, you can download your new products from our site www.pianoteq.com if a download is required.
Your new products need to be activated. This will be done by following the instructions during the installation process. The activation request is treated by our server.
5. Cancellation and refund
You have the right to cancel your purchase within a period of 14 working days after purchase under the conditions that you have not activated your new products and that you are an individual citizen, not a company. Activating your new products means you accept definitely to buy your new products and you do not want to cancel your purchase. If you want to cancel your purchase, you must inform us by e-mail to ??? during the 14 working days beginning the day after your purchase. Once notified of your intent to cancel, we will refund you within 30 days and you will destroy the files that you have downloaded as well as all copies of these files that you have made. The bank costs for refunding you will be at your charge.
All prices displayed on our site give the exact amount of the purchase transaction. This price includes all possible taxes, including VAT which depends on the statute of the customer and his country.
We propose online payment via major credit cards: Visa, Eurocard, Mastercard, American Express, by means of a secure payment system. When paying, you are directly connected to the bank server. All of your personal details are protected and encrypted before they are sent for processing to the bank server, and the information that you transmit to the bank are not given to us.
8. Warranty and after sales service
Our products are licensed without any warranty. It is provided on an as is basis. However you will benefit from our support and we will always try to do our best to satisfy your demand.
9. Upgrade Information
Each of our products comes with one year of free upgrades, from the date of activation, to any release of the same product. This includes any minor or major release of the product made within one year of its activation.
You can check online for the latest versions by running the software and selecting "Check for updates" from the Help menu.
This contract shall come under French law. We cannot be held liable for any kind of damages, material, immaterial or corporal, that arise as a result of the malfunctioning or misuse of our products. Our liability shall, in any case, be limited to the setting up of the order and we may not be held liable in the event of simple errors or omissions which may occur in spite of all the precautions taken in presenting the products. In the event of a dispute, our customer services division is at your disposal with the aim of reaching the fairest, amicable settlement. Failing this, the Toulouse Commercial Court shall be the only court with jurisdiction to rule on such disputes, regardless of the place of delivery or accepted method of payment.
We apply a strict policy regarding collection of email addresses. We use your email address only to give you requested product support or to inform you about our own products in the case that you are subscribing to our newsletter. We will not pass your address to any third parties unless you have specifically requested that we do so. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
In our newsletters we always add precise instructions on how to unsubscribe. The unsubscription process is convenient, automatic and immediate. When unsubscribing, your address will be permanently erased from our news subscription database.
Since the details you give us are essential for the processing and delivery of orders and for billing, failure to provide these details will result in the cancellation of your order. By registering on our Site, you agree to provide us with sincere and true information.
You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of January 6th 1978). You can at any moment make a request to ??? to find out what personal information they contain for you. You may at any moment, and by request to ???, modify this information.